Refunds and cancellation

Memberships

• Premium and Diamond are monthly memberships. They renew automatically each month at the price shown when you signed up, until you cancel.
• You can cancel at any time from Account, under "Card and cancellation". You don't need to contact us or give a reason.
• When you cancel, you keep your membership until the end of the month you've paid for, and you won't be charged again.
• We don't refund partial months, except where the law requires it.
• Founding members' free month of Premium costs nothing and never turns into a charge unless you choose a paid plan.

Credits

• Credit packs are one-time purchases. They don't expire while your account is open, have no cash value, and can't be transferred.
• If you haven't used any credits from a pack, you can ask for a full refund of that pack within 14 days of buying it.
• Credits you've spent, for example on an album or a boost, can't be refunded.

Mistakes and problems

• If you were charged twice, charged after canceling, or charged for something you didn't receive, we'll refund it in full.
• Refunds go back to the card you paid with and usually arrive within 5 to 10 business days.
• Accounts closed for breaking our Terms aren't refunded.

How to ask

Send us a message through the contact form and choose "Billing and membership", or email aaron@gildeddate.com. Include your member ID, which you'll find in Account. We reply within two business days. Please contact us before disputing a charge with your bank, since we can usually fix it faster.

Charges appear on your statement as GILDEDDATE.